Covington Auto Repair

Spoke with Anne. She said this business did a great job repairing her vehicle. After the parts came in, the vehicle was getting worked on the next day.

"Good technical knowledge, communication skills and customer service." Elaine at the front desk is very thorough in keeping detailed records of services performed on my vehicle. She added information from the service technician on my invoice about the test results so I knew the details of a performance check on the Air Conditioning system. While having the oil changed on 1 vehicle, I described an AC and potential overheating problem on another vehicle with Greg Hicks. He ask several questions about the symptoms I had observed and then gave a brief review of the Air Conditioning system and engine cooling system and their interaction. His description was understandable to a non-mechanic and concluded with a diagnosis that sounded very plausible. In addition, he suggested that if I made an appointment, to let him know and he would order the parts and have them on hand should his diagnosis be correct. This type of knowledge and customer service is why I have taken my vehicles to Golden Rule for over 15 years.

"The people are very nice and friendly." Great in and out in less than an hour

Spoke with Marilyn. She said she likes going to the business, it is a great place to get the vehicle serviced.

Elizabeth said the service was excellent. There was no pressure and the business was very efficient.

Clement said the business provided quick and great service.

Philip said he had to return to the business because the repairs were not done correctly.

Jimmy said he was told a few times his vehicle was ready and it was not.

Alice said she always takes her vehicles there and they do a good job.

Laura said she has been there several times.