Nothing but 5 stars!!! I had called 2 other auto repair companies in the area but decided to go with Golden Rule because of the professionalism displayed over the phone. They earned these stars starting with the great customer service on the phone with Ms. Elaine and ending with getting my car back the same day! The service technician took pictures of my issue and shared with me. And I even got a discount on my bill because I am a AAA member. This is my new mechanic!!
Golden Rule is awesome in everyday. Knowledgeable techs, great customer service. Clean waiting room.
STAY AWAY FROM THIS PLACE. I should have read some of the reviews before I went there but it was an emergency repair. The reviews are correct, they never call you and when you call them there is always additional repairs needed. I took my great driving car in for a starter (ONLY) and every time I call or went there and there were additional problem and the price keep going up. I finally took my car from them with a major air leak, check engine light on and the car limping. I had to tow it 30 miles to my regular mechanic and still pay the original price. STAY AWAY !!!! Their website will not let you post anything but 5 star comments, don’t be fool.
Exceptional and timely service which is the norm at this facility. Great customer service and competent, and through professional srtaff.
BEWARE!!! They will overcharge your insurance company and do half of the work. My car was there for 3 months and they still hadn't fixed everything. Their work is not the best and Ms. Elaine will tell you anything to get you off the phone. DO NOT take your car here!
This was the first time using Golden Rule and I'll definitely be returning. Elaine, the receptionist, was very pleasant and helpful. For a change I didn't leave feeling like I'd been taken in by unnecessary repairs.
Worker me in for an emergency oil change before a sudden trip materialized.
Instead of saying my vehicle is junk, they talked my wife into paying nearly 5-6K in repairs. They'll take advantage of you, DO NOT use them.
They are knowledgeable, keep me informed about what needs to be done, how much the repair will cost, and I have been happy with their work. Their prices are reasonable, and they don't take advantage of situations.
Great customer service Elaine is the best