I was in a pinch!! A dealership gave me the run around and would not tell me when they could put my car on the diagnostic machine let alone when they would work on it. I even made an appointment! The first time I spoke with Elaine, she was professional, nice, and ver reassuring. She gave me a date to bring my car in, worked around my work schedule, and had my Beetle ready. I was able to bring my car and take her home on the same day! Not many place in Covington will work on a Volkswagen. They went above and beyond!!!!!