I brought my car to golden rule automotive back in July for a overheating issue. Paid them over 1,000 dollars to fix it and it still ran hot until i let Dodge actually fix my car. They kept playing the guessing game with my car and i kept having to pay for different things that didn’t need fixing. I took it to dodge for a diagnostic and they said the radiator was clogged ,and needs a new thermostat and engine flush. Dodge also stated the wrong coolant was put in the car which golden rule did. I never had an issue with my radiator until Golden rule touched it so they offered to fix it for free which was their fault . Took it back it sat for weeks without being touched my car was covered in debris and dust from sitting just for them to let me know they couldn’t find the issue after changing the thermostat to oem and changing my radiator. So i had to to go back to dodge and let them fix it . Come to find out it was just a thermostat and it was not oem and it caused the car to keep overheating . Called golden rule to see if they would cover the cost for Dodge fixing it since they couldn’t and they have all my money. Golden rule stated they don’t feel like they are responsible. Never again will do business with them and I’m warning whoever reading this .
We sincerely apologize for the challenges you faced with our services at Golden Rule Automotive. We regret any inconvenience caused and appreciate your feedback. Our team is committed to providing quality service, and we take your concerns seriously. It's disheartening to learn about the ongoing issues with your car, and we understand the frustration this has caused. We are conducting an internal review to address the specific issues you raised, and we are implementing measures to prevent similar situations in the future. Regarding the incorrect coolant and the subsequent radiator complications, we acknowledge the mistake, and we're taking steps to ensure our team is more diligent in using the right components. We deeply regret any oversight in this matter. We understand that the extended delay and lack of communication during the return visit were unacceptable. We are working to improve our processes to prevent such delays and ensure better communication with our customers. In light of your experience, we would like to discuss potential resolutions with you. Please reach out to us directly so we can address your concerns and explore ways to make amends. Customer satisfaction is our priority, and we are committed to rectifying any outstanding issues. We appreciate your candor and the opportunity to improve. Your feedback is valuable to us, and we hope to regain your trust in the future.
- Golden Rule Automotive