Quick Diagnosis, Quick Repair For several hundred miles I kept hearing a roaring coming from underneath my Ford Escape that I knew was different from road & wind noise. It became more noticeable when accelerating from a stop and decelerating to stop. I made an appointment for 9:00 a.m. on a Tuesday. The diagnosis done quickly found that I had an exhaust leak coming from rusted out exhaust flex pipe joints. It required a replacement part not routinely available. Diane indicated that they would need time to locate and get a replacement but could have it by late afternoon. Instead of waiting, I scheduled a return appointment for 9:00 the following Thursday because I had a conflict all day Wednesday. I arrived on Thursday at 8:10 a.m. with a required noon meeting in North Atlanta. They took me in early and completed the removal and replacement by 9:30. This gave me enough time to get early lunch and make my noon meeting in Atlanta. I am very appreciative of how Diane and the Technician worked to make everything come out quickly and smoothly for me.